Ok, so all that was blown slightly out of proportion there, but I DID get to help thwart (oh, how I love that word... thwart!) an attempted fraud. Which is good enough for me, really - all the excitement of detective work while safely seated in your office chair.
Anyway, this morning at work I got a call from KLM - the airline company - regarding an insurance claim from one of their customers. This fellow (I will refrain from mentioning nationality, seeing as that part of the world is getting enough bad press as it is) was demanding reimbursement for damages his instruments had suffered during a trip with KLM, and had produced a paper of certification of inspection of these damages by a retailer/workshop here in Oslo. However, the store that he claimed had written this paper had our name, but a different store's address, no VAT number and no phone number, and thus Maria - the Danish customer care person handling the case, who was trying to solve this from her office in Amsterdam and having a great deal of trouble doing so (thus qualifying for the damsel in distress part, I suppose) - had found our website and phone number, and called to ask if we had written this paper.
Since we occasionally do write these papers for customers, I had her fax me the papers she had gotten from the customer so that I could look into it. I must say, the scam artists of today do put a lot of work in their... paperwork. The papers themselves looked pretty good (complete with dates, names and signatures, it was even stamped) until inspected a bit more closely, revealing a less then stellar grasp of written English (even by Norwegian standards), and a non-existing company name (as mentioned earlier, it had our company name, but the address of another store).
I thought I'd give the guy the benefit of the doubt, so I gave the other store a call - knowing they do repairs for these kinds of instruments - to check if they'd had a look at the instruments mentioned and written the document for the guy. Indeed he HAD visited their workshop to get such a paper documenting the extent of damages to his instruments, but he hadn't actually brought any instruments to the store, and they had refused to write such a paper without actually SEEING the instruments first. Basically they'd sent him off to another store, and not given it any more thought until today. They weren't too happy to hear about this incident, and since one of their employees was one of the three people mentioned in the paper and who had allegedly signed it (name and signature was there), I faxed them a copy of the papers as well. Document fraud is punishable by law in Norway just as in most other countries, so they would look into pressing charges - even if the chances of locating this individual (he was not registered at the home address given - yeah, I checked the phone book) are less than very, very slim.
I called Maria back to let her know about my "investigations", gave her the other store's phone- and fax numbers and told her that we all thought this sounded like a big, fat fraud. She was extremely grateful for the help and even asked if there was ANYTHING she could do in return - being the gentleman that I am (*cough*), I told her it was my pleasure and also in our interest to stop frauds like these from happening.
Of course, in retrospect I kinda regret not asking for a discount on my next flight (my girlfriend's family lives outside of Norway and we travel with KLM when we go to visit them), but then I again, a hero never asks for payment, right?
I'm planning on going to work with a big red "B" on my chest tomorrow...
